Nobody plans to call a restoration company. It’s a burst pipe at midnight, a flooded basement or a kitchen fire, and the homeowner calls whoever answers first. Obravetta answers every emergency call day or night, takes the details, keeps the homeowner updated through drying and rebuild, and keeps your plumber and insurance agent referral partners close. From $27/month.
A homeowner with water on the floor isn’t comparing prices. They’re calling down a list until someone answers.
After you win the job, the next risk is confusion. Drying, insurance and rebuild take time, and a stressed homeowner who doesn’t hear from you starts to worry.
And most of the best jobs come from referrals, so your relationships with plumbers and agents need attention too.
One water damage job from the first call to the review. Here’s where restoration companies lose the job or the customer’s trust.
| Stage | What's happening | Where it dies | What has to run automatically |
|---|---|---|---|
| The call | Burst pipe at 1am | Voicemail, they call the next company | Instant text back or AI answering, 24/7 |
| Intake | Address, damage, insurance | Details lost on a sticky note | Intake form saved to the job |
| On site | Extraction and drying begin | Authorization on paper, misplaced | E-signature on the authorization |
| Drying | Equipment runs for days | “How much longer?” | Update texts at each step |
| Rebuild | Repairs and final walkthrough | Long silence between phases | Scheduling texts and reminders |
| After | Home back to normal | No review, no thank-you to the referrer | Review request and partner thank-you |
Not a feature list. This is one emergency job when the answering and updates run for you.
A homeowner calls about water coming through the ceiling. AI voice answering picks up, takes the address and details, and alerts you.
AI voice answering (Growth & Pro) · Missed-call text backYou arrive and the homeowner signs the work authorization on their phone.
E-signature · Mobile app with photosShort texts tell the homeowner what’s happening: equipment placed, progress, when it comes out.
Text templates · Two-way SMSAppointments and reminders go out for each visit.
Scheduling · Appointment remindersThe invoice goes out with a payment link for any amount the homeowner owes.
Invoicing · Payment linksThe homeowner gets a review request. The plumber who referred the job gets a thank-you.
Automated review requests · Referral partner pipelineA homeowner with water on the floor calls the next number in minutes. Put in your own numbers to see what catching a few more of those calls is worth.
The math: missed emergency calls per month × the share you could still win × your average job. Mitigation-only and full rebuild jobs differ a lot, so use your own average.
Water and fire damage is overwhelming. The company that explains what happens next becomes the one they trust and recommend.
Is my home safe? Will insurance cover this? How long until things are normal? Is anyone actually working on it?
A fast answer and clear updates at every step answer most of that, and give the homeowner something to tell their insurer and neighbors.
On Obravetta Growth and Obravetta Pro, a professional restoration website is built for you as part of the plan, not quoted separately by an agency for a few thousand dollars.
Restoration visitors are almost always on a phone in a hurry. The site should make calling or texting one tap away, show you’re available around the clock, and explain what happens next.
On Obravetta Starter at $27 you get the builder and build it yourself. On Growth and Pro we build it for you.
Obravetta isn’t an insurance estimating or drying tool. It’s the whole customer and referral side of the business, and for a restoration company it breaks into six jobs.
Published figures, sourced below.
These are big, stressful losses. The restoration company that answers fast and explains clearly is the one homeowners remember and recommend.
Every plan includes a 14-day free trial, month-to-month with no contract. Annual billing charges for ten months instead of twelve.
1 team member
Owner-operator. Website builder, missed-call text back, unlimited workflows, documents, invoicing and review automation.
Up to 3 team members
Adds 24/7 AI voice answering, a professional website built for you, and 5,000 contacts. Most small restoration companies land here.
Unlimited team members
Unlimited contacts, done-for-you setup, custom automations and referral partner campaigns. Where companies with project managers and multiple crews end up.
Honest note on seats: Starter is one user and Growth covers up to three. A restoration company with an office, project managers and on-call technicians will want Pro at $297, where seats are unlimited.
It depends on your work. Insurance estimating platforms, moisture mapping and drying logs need specialist restoration tools, and Obravetta doesn't replace them. Obravetta handles everything around the customer and your referral sources: answering every emergency, intake, homeowner updates, authorizations, invoices, reviews, partner marketing and the website.
As fast as you can. EPA guidance says it's important to dry water-damaged areas and items within 24 to 48 hours to prevent mold growth. Homeowners don't wait for a callback. Missed-call text back replies right away from your number, and AI voice answering on Growth and Pro can take the address and details at 2am.
Send short updates at each step. Customers going through water or fire damage are stressed and often don't understand drying, insurance or rebuild timelines. A text when equipment is placed, when readings improve, when equipment is removed and when rebuild is scheduled cuts down on worried calls.
Stay in touch and make it easy. Keep your referral partners in their own pipeline, send them a short check-in on a schedule, and thank them when a referral comes in. Obravetta can automate the check-ins and track which partner sent which job.
Yes. Send the authorization or agreement as a document they can sign by e-signature from their phone, even if they're staying somewhere else while the home dries out. Have your attorney review your forms, since rules on these agreements vary by state.
No, and that's an important line. We don't produce insurance-format estimates, record moisture readings or create drying reports. Most restoration companies use specialist software for that and run calls, updates, documents, invoicing, reviews and marketing in Obravetta.
Ask once the job is done and the home is back to normal. Google's own Business Profile documentation says more reviews and positive ratings can help local ranking. In an emergency trade, homeowners pick the company with real reviews from people who went through the same thing.
Importing your customers and referral partners from a CSV takes an afternoon, and missed-call text back can be live the same day. The part with a real wait is 10DLC registration, the carrier approval required to send business texts in the US, which takes a few business days on any platform. A built-for-you website takes longer because we need your photos, services and service area.
Yes. Obravetta Starter at $27/month is one seat. Most restoration companies want 24/7 AI voice answering, which starts on Growth at $97 along with the built-for-you website. Companies with an office, project managers and several crews usually need Pro at $297 for unlimited seats.
Fourteen days is long enough to import your customers and referral partners, get texting approved, and have 24/7 answering and update texts running. It doesn’t need a demo call.
14-day free trial · No long-term contract · Cancel anytime
Water damage and freezing claim severity and non-catastrophe fire claim severity: Insurance Information Institute, Facts + Statistics: Homeowners and Renters Insurance, based on ISO/Verisk data. Drying within 24–48 hours: US EPA, A Brief Guide to Mold, Moisture, and Your Home. Local ranking factors and the statement that more reviews and positive ratings can help local ranking: Google Business Profile Help. All verified November 2026. Obravetta pricing from our own pricing page.
Nothing on this page is legal, insurance or remediation advice. Licensing, work authorization, assignment and consumer protection rules vary by state, so check your local requirements and have an attorney review your forms. Job stages are illustrative of how residential restoration work typically flows, not guarantees of results. Calculator results are estimates based only on the numbers you enter, not a prediction or guarantee of results. Google does not disclose how heavily any individual ranking factor is weighted, and no platform can promise a ranking outcome. Google are trademarks of their respective owners; Obravetta is not affiliated with, endorsed by or sponsored by any of them. Figures change, so verify current details at the sources above.