Client Communication & Automations

Every Conversation In One Inbox. Every Follow-Up On Autopilot.

Texts, calls, emails, Facebook, Instagram, WhatsApp and website chat, all in one inbox on your phone. Then put your follow-up on autopilot with automations that text, email, remind, request reviews and chase invoices for you. That's how home service businesses scale without hiring an office team.

7×

more likely to qualify a lead when you respond within an hour instead of later

Harvard Business Review, 2011
79%

say they'll switch to a competitor that responds faster

Invoca Buyer Experience Report, 2026
74%

look for reviews written in the last three months

BrightLocal Local Consumer Review Survey, 2026

Try The Inbox

One Inbox For Every Channel

Stop jumping between your texts, Facebook, Instagram and email. Filter by channel, open a conversation and reply. It sends back on the channel they used. Simplified demo with example customers.

Conversations
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Try It Right Now

Watch An Automation Do The Work

Pick a moment in your business. See the automation behind it, then hit Run and watch it text the customer, wait, check for a reply and keep your team in the loop. Simplified demo with time sped up.

Workflow

    Customer's phone

    9:41Customer

    Hit Run to watch the automation go.

    Your team

    Team notifications show up here.

    Automations That Scale Your Business

    The Automations Growing Home Service Businesses Run

    These are the automations that do the work of an office manager. Build them yourself, or have our team set them up for you on Pro.

    Speed To LeadInstant text and email to every new lead, plus an alert to you.
    Missed Call Text BackEvery missed call gets a text before they call someone else.
    Estimate Follow-UpFriendly nudges until the customer says yes, then it stops.
    Appointment RemindersConfirmations and reminders that cut no-shows.
    Review RequestsAsk for a Google review right after the job, automatically.
    Invoice RemindersPolite payment reminders, with late fees if you want them.
    Past Customer ReactivationWin back customers you haven't seen in a year.
    Seasonal MaintenanceTune-up, gutter or lawn reminders right when the season turns.
    Lost Lead NurtureLeads who said "not now" hear from you again in 90 days.
    Referral AskHappy customers get a simple "know anyone who needs us?" text.
    Team AlertsInstant alerts by text, email, app or Slack when something needs you.
    Pipeline UpdatesDeals move stages and tasks get created on their own.

    Under The Hood

    An Automation Engine Built For Scale

    This is the same kind of automation power larger companies pay big money for, set up for home service businesses.

    Unified Inbox

    SMS, email, calls, Facebook, Instagram, website chat and WhatsApp (optional add-on) in one place, on desktop and in the mobile app.

    Visual Workflow Builder

    Drag-and-drop triggers and steps, with dozens of actions: texts, emails, tasks, tags, deals, notifications and more.

    Build Automations With AI

    Describe what you want in plain English and AI drafts the whole workflow for you to review and turn on.

    Smart Branching & Waits

    If/else logic, wait steps and goals mean follow-ups stop the moment a customer replies, books or pays.

    AI Replies

    Conversation AI can answer texts, DMs and chats, collect details and book appointments 24/7. Usage-based.

    Snippets & Templates

    Save your best replies and send them in one tap: pricing answers, directions, warranty info.

    Team Notifications

    Alert the right person by text, email, app push or Slack, and assign tasks automatically.

    Connect Your Tools

    Send data to Google Sheets, Slack or any app with webhooks, so Obravetta fits the way you already work.

    Split Testing

    Test two versions of a message and keep the one that gets more replies and bookings.

    Do The Math

    How Many Hours Do Automations Give You Back?

    Every follow-up text, reminder, review ask and payment chase takes a few minutes. Add it up and it's a part-time job. Move the sliders to see yours.

    5.8 hrsa week on follow-up
    303 hrsa year back
    $22,700of your time a year

    Estimate: (leads + jobs) × minutes ÷ 60 × 52 weeks × your hourly value. Your results will vary.

    Build It Or Let Us Build It

    Automations On Every Plan

    Start with ready-made follow-up, build your own advanced automations, or have our team design and build them around your business.

    Starter

    $27/mo
    • Unified inbox & mobile app
    • Missed call text back
    • Automated lead follow-up
    • Review requests
    Start Starter Free

    Growth

    $97/mo
    • Everything in Starter
    • Advanced automation tools
    • Build your own workflows, with AI
    • Up to 3 users, 5,000 contacts
    Start Growth Free
    We build it for you

    Pro

    $297/mo
    • Everything in Growth
    • Custom automations built for you
    • Done-for-you setup of your whole system
    • Job booking campaigns
    • Unlimited users & contacts
    Start Pro Free

    Every plan: 14-day free trial · $0 today · month-to-month · standard texting and AI usage applies

    Free Website Mockup · No Card Needed

    Every Website Lead Lands In Your Inbox

    Forms and chat on your site flow straight into the same inbox and kick off your automations. Type your business name and city, pick your trade and colors, and watch your new site build. Like it? We'll text you the mockup.

    Your Business

    • Mobile-first design
    • Tap-to-call button
    • Online booking
    • Google reviews
    • Instant text-back forms
    • Website chat
    • Service & city pages
    • Hosting & SSL
    🔒 summitplumbing.comExample
    How you could look on Google

    ✨ This is only an example. Your colors, photos, logo, pages and style: we build your website around your business and your ideas.

    Get This Mockup Sent To Your Phone

    We'll text you this design for Summit Plumbing plus a free homepage draft built around your business. No card, no obligation.

    • Your name, city & colors
    • Free homepage draft
    • Built & live in under 10 days if you go ahead

    60-Second Leak Check

    Where Is Your Follow-Up Leaking Jobs?

    7 quick questions. Brutally honest results. Find out how many jobs your phone, your follow-up and your website are letting slip, and get 3 fixes made for your business.

    • Your phone rings while you're 40 feet up a ladder. What happens?

      I answer it. One hand. Living dangerously.What phone? I'm a ghost until 6 PM.
    • You sent an estimate last Tuesday. Status?

      Pretty sure they're "thinking about it" (forever).What estimate?
    • How many Google reviews do you have?

      100+. I'm basically famous.Under 25. My mom left 3 of them.
    • Someone fills out your website form at 9:40 PM. When do they hear back?

      Instantly. Automatic reply.Whenever I check my email (it's a mood).
    ?Your leak score

    Tight Ship, Slow Drip or Burst Pipe?

    Get your Leak Score in 60 seconds, plus 3 fixes for your business. Free, no sales call required.

    Take the Leak Check

    For every home service business: plumbing, HVAC, cleaning, pressure washing, landscaping and more.

    Communication & Automation FAQ

    Questions About Automations

    What are automations for a home service business?

    Automations are follow-ups that run on their own when something happens: a new lead comes in, an estimate goes out, a job is booked or finished, or an invoice is due. Obravetta sends the texts and emails, waits, checks for replies, notifies your team and updates your pipeline, so nothing falls through the cracks.

    Which channels are in the unified inbox?

    Text messages, email, phone calls, Facebook Messenger, Instagram DMs and your website chat, all in one inbox on desktop and in the Obravetta mobile app. WhatsApp is available as an optional add-on with its own monthly and per-message fees.

    Do I need to be technical to build automations?

    No. The builder is drag and drop, and you can describe what you want in plain English and let AI draft it. If you'd rather not touch it, Pro includes custom automations built for you by our team.

    Will customers get spammed?

    No. Automations can stop the moment a customer replies, books or pays, and contacts who opt out or are marked do-not-disturb won't receive messages. You control every message and timing.

    Can AI answer my messages?

    Yes. Conversation AI can reply to texts, Facebook and Instagram DMs, WhatsApp and website chat, answer common questions and book appointments. AI is billed separately based on usage.

    What's the difference between Growth and Pro for automations?

    Growth gives you the advanced automation tools to build your own workflows. Pro adds our team designing and building custom automations for your business, plus done-for-you setup of your whole system.

    Does it connect to my other tools?

    Yes. Automations can send data to Google Sheets, Slack and other apps using webhooks, and Obravetta connects with tools like Zapier, QuickBooks and Stripe.

    Let Your Business Follow Up For You

    Start your 14-day free trial. $0 today. Or let our team build your automations on Pro.