A lot of appliance repairs happen in two visits. You diagnose it, order the part, and come back when it arrives. That gap is where customers give up, call someone else, or buy a new machine. Obravetta keeps every customer updated from the first call to the final fix, so the job you diagnosed is the job you finish. From $27/month.
A broken fridge or washer is a stressful problem. When the customer hears “I need to order a part,” they start a clock in their head. Every day of silence makes a new appliance look more tempting.
Most repair companies don’t lose those jobs because of the price. They lose them because the customer doesn’t know what’s happening with the part.
A text when the part is ordered, another when it arrives, and a link to book the return visit fixes most of that.
One two-visit repair, from the first call to the final fix. Here’s where repair companies lose the work, and what has to run on its own to stop it.
| Stage | What's happening | Where it dies | What has to run automatically |
|---|---|---|---|
| The call | Fridge stopped cooling, customer calls | Nobody answers | Missed-call text back in seconds, from your number |
| Booking | Brand, model, symptom, address | Wrong part brought, wasted trip | Online booking that asks the right questions up front |
| Visit one | You diagnose and quote the repair | Customer says “let me think about it” | Photo proposal with the price, approved on their phone |
| The wait | Part is ordered | Silence while the part ships. This is the big one. | Automatic “part ordered” and “part arrived” texts |
| Visit two | Install the part, test it | Return visit never gets booked | A booking link sent the day the part arrives |
| After | Invoice and review | No review, no next call | Review request sent the day the job is done |
Not a feature list. This is what one two-visit repair looks like when the system handles the updates for you.
The customer books online and answers a few quick questions: brand, model, what it’s doing. They text a photo of the model sticker. You know what you’re walking into.
Online booking · Two-way SMSYou find a bad drain pump. Before you leave, you send a proposal with the repair price and a photo. The customer approves it on their phone.
Mobile app · Proposals with e-signatureYou move the job to “part ordered.” The customer gets a text: “We’ve ordered your drain pump. We’ll text you as soon as it arrives.”
Pipeline stages · Automated textsYou move the job to “part in.” The customer gets a text with a link to pick their return visit. No phone tag.
Automated workflows · Online bookingYou install the pump, test it, and send the invoice from your phone. The customer pays by card before you leave.
Invoicing · Text-to-payMarking the job complete sends the review request while the customer is happy to have a working washer again.
Automated review requestsMany repairs need a second visit once the part arrives. Put in your own numbers to see what customers who give up in between are worth.
The math: two-visit jobs per month × the share who drop off before the second visit × your average repair. Change any number to see your own result.
Every customer with a broken appliance is asking the same question. The company that answers it clearly earns the job.
Is it worth fixing? How old is it? What if something else breaks next month? How long will I be without it?
A clear written price, an honest opinion and regular updates make that decision easy. Silence makes them go shopping.
On Obravetta Growth and Obravetta Pro, a professional appliance repair website is built for you as part of the plan, not quoted separately by an agency for a few thousand dollars.
An appliance repair website has one job: get a frustrated homeowner to book. That means the appliances and brands you fix listed clearly, your service area, your trip or diagnostic fee explained up front, real reviews, and a booking button that works with one thumb.
On Obravetta Starter at $27 you get the builder and build it yourself. On Growth and Pro we build it for you.
Obravetta isn’t a dispatch app with marketing bolted on. It’s the whole stack, and for an appliance repair company it breaks into six jobs.
Published figures, sourced below.
It’s a small, skilled trade, and good technicians are hard to replace. That makes every diagnosed job worth finishing, and every hour spent chasing customers about parts an hour not spent fixing things.
Every plan includes a 14-day free trial, month-to-month with no contract. Annual billing charges for ten months instead of twelve.
1 team member
Owner-operator. Website builder, missed-call text back, unlimited workflows, proposals, invoicing and review automation.
Up to 3 team members
Adds AI voice answering, a professional website built for you, and 5,000 contacts. Most small repair shops land here.
Unlimited team members
Unlimited contacts, done-for-you setup, custom automations and job booking campaigns. Where multi-tech companies end up.
Honest note on seats: Starter is one user and Growth covers up to three. A repair company with an office person plus several techs will want Pro at $297, where seats are unlimited.
It depends where you're losing money. If you need model-number parts lookup, distributor ordering and manufacturer warranty claim filing, an appliance-specific platform goes further than we do. If your problem is missed calls, customers who go quiet while a part is on order, and diagnostic visits that never turn into repairs, that's what Obravetta is built for, with the website and marketing included.
Keep them updated without having to remember. Move the job to a 'part ordered' stage and the customer gets a text saying what you ordered and roughly when it's due. When it arrives, move it to 'part in' and they get a booking link for the return visit. A customer who knows what's happening is far less likely to give up and buy a new appliance.
Send the repair price before you leave. Take a photo of the problem, put the repair cost in a proposal on your phone, and let the customer approve it right there. If they want to think about it, automatic follow-up texts keep it alive. A clear written price also makes the repair-or-replace decision easier for them.
The brand, the appliance type, the model number if they can find it, and what it's doing wrong. Online booking can ask all of that up front, and customers can text a photo of the model sticker. Showing up knowing what you're fixing means fewer wasted trips and a better chance of fixing it on the first visit.
No, and it's worth being straight about. We don't look up parts by model number, order from distributors or file manufacturer warranty claims. Tools built for that do it better. Plenty of appliance repair companies use one for parts and Obravetta for everything around the customer: the calls, the updates, the quotes, the reviews and the website.
The caller gets a text from your business number within seconds, so the conversation keeps going instead of going to the next company. On Growth and Pro, AI voice answering can pick up, take the appliance and the problem, and book the visit. Someone whose fridge just quit isn't waiting for a callback.
Ask every customer automatically when the job is done. Google's own Business Profile documentation says more reviews and positive ratings can help local ranking, and appliance customers searching 'repair near me' compare star ratings before they call. A review request that goes out the same day gets far more replies than one you remember to send next week.
Importing your customer list from a CSV takes an afternoon, and missed-call text back plus part-status updates can be live the same day. The part with a real wait is 10DLC registration, the carrier approval required to send business texts in the US, which takes a few business days on any platform. A built-for-you website takes longer because we need your photos, brands and service area.
That's who Obravetta Starter at $27/month is for. The automatic updates pay off fastest for a solo tech, since nobody else is answering the phone or calling customers about parts. Starter is a single seat and doesn't include AI voice answering or the built-for-you website; both start on Growth at $97. Once you have several techs, Pro at $297 has unlimited seats.
Fourteen days is long enough to import your customer list, get texting approved, and have missed-call text back and part-status updates running. It doesn’t need a demo call.
14-day free trial · No long-term contract · Cancel anytime
Employment, median annual wage, projected growth and annual openings for Home Appliance Repairers (SOC 49-9031): US Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 and Employment Projections 2024–2034, as compiled by WageDex. Local ranking factors and the statement that more reviews and positive ratings can help local ranking: Google Business Profile Help. All verified November 2026. Obravetta pricing from our own pricing page.
Nothing on this page is legal, safety or warranty advice. Licensing and refrigerant-handling requirements vary by state and job type, so check your local rules. Job stages are illustrative of how appliance repair work typically flows, not guarantees of results. Calculator results are estimates based only on the numbers you enter, not a prediction or guarantee of results. Google does not disclose how heavily any individual ranking factor is weighted, and no platform can promise a ranking outcome. Google are trademarks of their respective owners; Obravetta is not affiliated with, endorsed by or sponsored by any of them. Figures change, so verify current details at the sources above.